Return & Refund Policy
Timeframe for Returns:
Customers have up to 30 days from the date of purchase to initiate a return.
Condition of Returned Items:
Returned items must be in their original packaging, unused, and in sellable condition.
Restocking Fees:
A 25% restocking fee will be charged for returned items.
Exceptions:
Certain items, such as personalized or perishable goods, are non-returnable.
Here’s a list of specific items that are considered non-refundable or non-exchangeable:
Non-Refundable Items:
- Perishable Goods:
Food items, plants, or products with a limited shelf life.
- Digital Products:
Downloadable software, e-books, or any other digital goods.
- Clearance or Final Sale Items:
Items marked as clearance or final sale.
Non-Exchangeable Items:
- Hygiene Products:
Undergarments, swimwear, or personal hygiene products.
- One-Time Use Products:
Disposable items, event-specific products, or items designed for single use.
- Limited-Edition Items:
Exclusive or limited-edition items with restricted availability.
- Health and Safety Products:
Products such as face masks, gloves, or any item that poses health and safety concerns.
Return Initiation Process:
Please get in touch with customer service to initiate a return.
Return Shipping:
The customer is responsible for covering the cost of return shipping.
Refund Policy:
Refunds will be issued in the original payment method. However, please note that first orders are 100% refundable and returnable. Change of mind for the second order will be credited as store credit.
Exchanges:
Customers can change items for a different size or color (except the first order)
Damaged or Defective Items:
An exchange will be provided for items received in a damaged or defective condition. Customers must return the damaged product along with its original packaging.
Additional Information:
– Change of mind will not be accepted on any first order.
– Please carefully review your order before confirming, as first orders are nonrefundable.
– Change of mind will be credited as store credit for second orders.
– Customers are responsible for ensuring the correct size and color when exchanging items.